TRUSTCAPITAL - Privacy Policy

Privacy Policy (Trust Capital)

Effective Date: 31 January 2026

This Privacy Policy explains how Trust Capital (“Trust Capital,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you access or use our website, applications, and related services (the “Platform”). By using the Platform, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide

Account details (name, email, phone number, password)
Profile information (company name, role, investor/founder status)
Communications (support requests, messages, feedback, survey responses)
Payment and transaction-related details you submit (such as withdrawal requests)

B. Identity & compliance information (if required)
To comply with legal obligations and reduce fraud, we may collect:

Government-issued identification and verification data
Date of birth, address, nationality (where legally required)
Screening results (e.g., sanctions/PEP checks, fraud signals), where applicable

C. Crypto-related information
Because Trust Capital disburses funds only via crypto, we may collect and store:

Your wallet address(es) and the selected network
Transaction identifiers (e.g., blockchain transaction hash / TxID)
Deposit/withdrawal timestamps and amounts
Compliance and fraud-prevention signals linked to transactions

D. Automatically collected information

Device and browser data (IP address, device identifiers, browser type)
Usage data (pages visited, clicks, session duration, referrers)
Cookies and similar technologies (see “Cookies” below)

2) How We Use Your Information

We use personal information to:

Create and manage your account
Provide Platform functionality (including investing, fundraising, and withdrawals)
Process withdrawals and confirm crypto disbursements to valid wallet addresses
Conduct identity verification, compliance checks (KYC/AML where applicable), and fraud prevention
Communicate with you (service messages, security alerts, support responses)
Improve Platform performance, user experience, and security
Comply with legal obligations and enforce our Terms

3) How We Share Information

We may share information in the following situations:

A. Service providers
We may share information with vendors that help us operate the Platform, such as:

Hosting and infrastructure providers
Customer support tools
Analytics and performance monitoring tools
Identity verification, compliance, and fraud-prevention providers
Crypto infrastructure providers (e.g., payout processing partners)

B. Legal and regulatory disclosures
We may disclose information if required to comply with laws, regulations, court orders, or lawful requests, including to prevent fraud, enforce our Terms, or protect Trust Capital and users.

C. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

D. With your direction
We may share information when you instruct us or consent (for example, enabling integrations).

4) Crypto Withdrawals & Wallet Address Responsibility

Trust Capital disburses funds via crypto only. You acknowledge:

You are responsible for providing a valid wallet address that matches the selected asset and network.
Blockchain transactions may be irreversible. If you provide an incorrect address, incorrect network, or omit required memo/tag information, funds may be unrecoverable.
We may delay or block withdrawals where necessary for compliance, fraud prevention, or security reviews.

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep you logged in and maintain session security
Remember preferences
Analyze usage and improve the Platform
Detect suspicious activity and reduce fraud

You can control cookies through your browser settings. Disabling cookies may affect certain features.

6) Data Retention

We retain personal information only as long as needed to:

Provide the Platform
Meet legal, regulatory, compliance, and audit requirements
Resolve disputes and enforce agreements
Prevent fraud and maintain security

Retention periods vary depending on the type of data and applicable law.

7) Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can be guaranteed 100% secure. You are responsible for safeguarding your login credentials and enabling available security features (such as 2FA, if offered).

8) Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your information (subject to legal/compliance retention requirements)
Objection to certain processing or restrictions on processing
Data portability
Opt-out of certain marketing communications

To make a request, contact us using the details below. We may need to verify your identity before fulfilling requests.

9) International Data Transfers

If you access the Platform from outside the country where we operate, your information may be transferred and processed in countries with different data protection laws. We take steps designed to protect information during such transfers where required.

10) Children’s Privacy

The Platform is not intended for children. We do not knowingly collect personal information from individuals under 18 (or the age of majority in your jurisdiction). If you believe a minor has provided information, contact us so we can take appropriate action.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice (such as via the Platform or email). Continued use of the Platform after the updated policy becomes effective means you accept the changes.

12) Contact Us

For privacy questions or requests, contact:

Trust Capital
Email: privacy@trustcapital.com
Support: support@trustcapital.com

Address:

No. 43, Kung 3rd Lane, Kaohsiung Hsien

If you tell me your operating jurisdiction (e.g., US/UK/EU) and whether you’ll be handling KYC in-house or via a provider, I can tighten this into a jurisdiction-ready version (GDPR/CCPA wording, lawful bases, and a proper cookie notice section).